Refund policy
Returns & Cancellations
All products are custom manufactured and hand-assembled to order.
Under the Consumer Contracts Regulations 2013, goods that are made to a customer’s specification or clearly personalised are generally exempt from the standard 14-day cancellation rights.
Because of this, we do not accept returns or cancellations for:
- Change of mind
- Incorrect ordering
- Vehicle incompatibility not confirmed before purchase
- Products that have been installed, used, modified, or damaged
- Electrical damage caused by incorrect installation or wiring
Customers are responsible for ensuring full compatibility before placing an order. If you are unsure, please contact us prior to purchase.
Once an order has been placed, production begins immediately. As a result, cancellation requests may not always be possible once manufacturing has started.
Faulty or Damaged Items
All units are tested prior to dispatch.
If you believe your item is faulty or damaged on arrival, you must notify us within 14 days of delivery and provide:
- Clear photo or video evidence of the issue
- Installation details
- Diagnostic information where applicable
If a manufacturing defect is confirmed, we will offer a repair or replacement in accordance with the Consumer Rights Act 2015.
Where repair or replacement is not possible, a refund may be issued.
Professional Installation
Our products are designed for professional installation.
We are not responsible for issues resulting from:
- Incorrect installation
- Vehicle incompatibility not confirmed prior to purchase
- Electrical faults caused by improper wiring or modification
- Use outside the intended application
Shipping Costs
Shipping costs are non-refundable unless the item is confirmed to have a manufacturing defect.